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Our loved ones circumstance was not a normal one as he was missing for four months and was finally found in a really unfavorable condition. So as you can imagine when someone dies an unacceptable way like that it just makes it that much harder bc there are so many questions that we may never know the answers too. It’s impossible to accept in your heart. And anyways we requested Emily Wade in Little Rock AR as there was a personal issue that didn’t allow us to work with the man who reached out to us first and from the moment she started taking care of us and walking us thru this she was a godsend. We are only in our 30s and didn’t know a lot of what we were doing. Emily explained it all to us and she made everything so much easier on us and she was totally efficient and very knowledgeable ab what needed to be done and she took care of everything from making the video to burning the music to the transitions flowing smoothly and perfectly. Her demeanor was so precious she was so sweet and kind and she truly cared ab us and our loved one who passed away. She always did what she said, she was so Patient with us and kept us on track without stressing us out or making us feel bad ab anything like if sometime she needed wasn’t in to her yet you could never tell if she was stressed she went to bat for us like when we submitted something to her late she cared as much as we did trying to press for what we wanted. It was like we were her own family or she was a part of ours. She made things so much better and easier for us and we really needed her to and we appreciate her kindness and her dedication to making a very meaningful service. She handled everything professionally and also with such compassion. We loved her so much and were so impressed and beyond grateful for her. I couldn’t praise her enough. Thank you from our hearts Emily.

Brooke Clausen & Alan Buckels
May 23, 2021

I am truly sorry for the loss of your parents Richard An Carolyn. My prayers are with the family. God Bless. From a fellow 1959 classmate. Michael Steinke

Michael Steinke
May 18, 2021

The extra efforts and loving care by Rhonda and Jerilynn at the Benton location are unsurpassed! They were so kind to accommodate some last minute changes with a more than willing, caring response. Jerilynn’s response to those requests was “we try to treat our families as we would want our own family to be treated.” And we felt we were treated as family! Thank You!

Joan Hearnsberger
May 1, 2021

I want to thank your entire staff at Smith North Little Rock as well as Daniel from the Little Rock location. Everyone did a wonderful job and I couldn’t be more pleased with my moms service. She looked beautiful and we were treated with such kindness and compassion by every single person we came in contact with. We didn’t have to worry about anything. For a time like this, when you love someone so much and you are enduring so much heartache, they made it flow so smoothly. Thank you.

Stephanie Wagley
October 28, 2020

My families funerals have always been handled through Smith Westbrook in Beebe. I also have pre-paid arrangements at Westbrook.
I like your new pages because I always read the obituaries on line. Now I can go to one page and see all the locations.

Tommie Charlene Kirkland Colaw
July 7, 2020

Tim was so kind and compassionate throughout the process of planning for my Father's funeral. Loretta in the office was friendly and helpful with the music we selected. Rev. Ellis took the time to pray with family members who were distraught. Everyone treated us like family. Thank you.

Loretta Clement Ross
March 16, 2019

Mr. Tim Wright & Mr. Ellis were Very Professional & Carefully Met Our Needs. The care and concern of the staff was exceptional.

Sandra Sorells
February 20, 2019

You all have a hard job. I didn't want to go, but had to. If the funeral home had not been familiar and had the same people, I don't think I would
have survived it as well.

Kim Yarbro
January 14, 2019

On behalf of my mother and myself I would like to thank all the staff at Ruggles Wilcox for their kind and compassionate help with the arraignments for my fathers service. Special mention for Tim Wright who was such a great help and comfort to us.

Wayne Kizziar
December 15, 2018

I want to thank you for having the Service of Remembrance program Sunday (this is the first time I have heard of a funeral home having these). Also thank you very much for the Angel, it is beautiful (also a first for me to hear of being done). Our children and Judy's sister love the angel. Craig Johnson was so kind to us. Thank you again, John Ross

John Ross
December 11, 2018

The staff of Ruggles Wilcox is some of the nicest, friendliest, kind & most accommodating people I have ever met. Thank you!

Shirley Bradshaw
December 10, 2018

Everything done as expected. Tracy and Rodney were very helpful.

Mr. George
December 10, 2018

We received Excellent service provided by Craig Johnson. He was a very professional and a great pleasure to work with. The service was Wonderful, he explained cost well, and handling of all was very attentive.

John Roberts
December 7, 2018

Everything was more than expected. The staff was very attentive and helpful especially Richard.

Lana Crews
December 6, 2018

The staff was very helpful especially Tim. I will certainly recommend you. Thanks for all you did for our family!

Mark Rash
November 1, 2018

We can't thank you enough for all you did for our family during the loss of our husband and dad, Ben Elrod. You helped us through such a trying time and we were so very pleased with everything you did. You led us through a very difficult process and Tim took care of our every need! I can't express the appreciation we feel for Tim and Sharon. They saw to our every need and helped ease us through such a difficult time. We will always appreciate your above and beyond care! Sincerely, Cindy Stroud and family

Cindy Elrod Stroud
August 31, 2018

We have used this facility for years, their professional and sincere caring truly stand out. It is the only funeral home we will ever use.

Carrie Lockwood
June 11, 2018

I was very pleased with the service we received. The staff was great and made it so easy for our family. We will use Ruggles again.

Carolyn Hathcock
March 23, 2018

You make an unpleasant task bearable by being empathetic, sympathetic, knowledgeable, and considerate. Thank you for your caring attitude.

Leota Harvey
March 15, 2018

It was perfect. Many of the friends and family said it was the best funeral. Very upbeat.
They just need to keep on doing what they do best. We have used Ruggles Wilcox for many, many years.

Margaret Moorman
January 9, 2018

Josh, thank you so much for guiding and helping us with planning our loved ones service. The Coca-Cola display and Memory Coca-Cola Cans were so thoughtful and a nice surprise for the family (Our loved one would have loved it). Thank you Sandy, he looked so nice. We appreciate everyone at the Smith - Westbrook Family Funeral Home.

Johnny and Helen
September 4, 2014

Words cannot express our thanks and appreciation for all you have done for our family. You did a splendid job on the burial of [our loved one]. So much love and kindness has been shown. You did a great job… and we love you for it.

July 2, 2014

Friends at Smith - Westbrook Funeral Home, we are grateful for a service well done. Thank you from my heart

July 2, 2014

Thank you all for helping us through all of this, and thank you for the services you provided, we want each of you to know we really appreciate it.

July 2, 2014

Thank you for the professional service given during the time of our loss. The kindness and comfort shown by all your staff was so very much appreciated.

June 5, 2014

Words cannot express our appreciation for all you have done for our family. You made this experience a lot easier for us… we are so thankful for your help.

March 20, 2014

Thanks for making my mom look so beautiful!

March 13, 2014

Our family would like to thank you all again for all the help with [my loved one’s] funeral. Everyone was very patient with us and answered all of our questions. Everyone was very professional. God bless you all.

March 11, 2014

We so much appreciate the special care you took with our loved one.

February 20, 2014

Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

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